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Series HP7 
Series DR7
are one of the most user friendly, cost
afordable PBX hybrid Phone Systems offered on today's market. It gives
enterprise level communications capabilities to even the smallest
business. Complete unified
communications.
Discover all the HP7/DR7 can do for you today! From
unlimited voicemail accounts to unlimited conference bridges without
forgeting unlimited queues, the HP7/DR7 will not fail to amaze you.
The HP7/DR7 are one of the most reliable systems our on the market. All
units come with one year warranty on parts and labour and one
year of
technical support. We stand strong behind our product and promess
outstanding service on even the smallest of our units. When you buy a
HP7/DR7, you buy the Nicherons SpotTel name and seal.
Also backed by a 30 day money back guarantee, the HP7/DR7 is certain to
be
your
next system.
The HP7/DR7 is a hybrid,
meaning it works with analog
phone line, VoiP lines and now even SKYPE trunk.
By using VoiP, many customers manage to
reduce their communications costs by significative percentages.
Customers have also found interesting savings in linking their offices
through VoiP to save on interbranch communications.
Here
is a more complete list ofthe HP7/DR7's features:
Auto
Attendant
The HP7/DR7 Auto-Attendant lets callers "Press 1 for Support" or
"Press 2 for Sales." The Auto-Attendant (IVR- Interative Voice
Recroding) feature is easy to use and
powerful. With simple clicks of the mouse you can manage call flow,
build scheduled responses, forward calls off-site, and more.
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Outlook
Integration
-
Inbound Calling:
When your phone rings, the Caller ID will be analyzed against your
Outlook contacts. If a match is found you will see the person's name
pop-up!
- Call from your inbox:
Right-click on a contact or email message to call. Your phone rings and
you're connected
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Voicemail HP7/DR7 offers four easy ways to
retrieve messages:
-
Press a single button on your office phone.
- Dial in remotely from any outside phone.
- Receive attached .wav files in your
email.
- Listen via your Web control panel.
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Voicemail-to-Email
Receive your voicemails as emails! HP7/DR7 comes
pre-configured to send each employee an email whenever they get a
voicemail. You can even have the audio attched to your email so that
you can listen to the voicemail right from your Inbox.
No POP3, SMTP, IMAP, or Exchange configuration required!
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Hot
Desk
Have more agents than you do desks and phones? No
problem! With HUD Agent, queue calls can be received on the phone that
you are logged into.
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Music on Hold
(Unlimited Playlists)
Music-on-Hold (MOH) is as simple as uploading MP3
files using the web-based administration panel. HP7/DR7 Standard
Edition comes with unlimited playlists, giving you the ability
to
play different audio tracks for calls coming into different departments
or queues. Use MOH creatively to highlight promotions to new customers,
up sell current customers, or assuage angry customers calling your
support team.
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Scheduler
Want to play different messages to callers at
different times of the day? Want an entirely different Call Menu on
weekends, with different options for your callers to choose from? Use
HP7/DR7's intuitive Scheduler to create and apply schedules that will
make your phone system work for you - even when you have gone home for
the day!
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Night
Mode
Have a small office that opens when your first
employee arrives and closes when your last employee leaves? Night mode
is a feature for companies that want to turn on their phone system in
the morning with a few key presses and put it to night mode and the end
of the day with a few key presses or setup a speed dial button on your
phones for one-touch switching of mode.
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Custom
CTI (AGI)
On the surface, HP7/DR7 is the world's easiest to
use enterprise PBX. Under the hood, it can do all sorts of custom
things such as database dips, CTI integration, Internet look-ups (RSS
feeds), text-to-speech, and more.
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Analog
& IP Phones
HP7/DR7 is one of the most flexible phone systems
on the market today, supporting all analog phones and numerous IP
phones such as Cisco, Polycom, Aastra, SwissVoice, and Snom. HP7/DR7
supports MWI (message waiting indicator) on all IP Phones and utilizes
stutter-tone on analog phones to indicate voicemail waiting. Analog
phones support multiple call appearances via call-waiting flash-hook.
For the best support and integration, use our .
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Ring-all
(Blast Group)
A Blast Group takes one inbound call and rings all
phones; the first to pick up gets the call. This feature, on other
phone systems, is sometimes called "Simultaneous Ring".
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Call Forwarding
Users can employ their personal Web Control Panel to
enable call forwarding to either an internal extension or to an
external number.
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Name
Directory
HP7/DR7 comes pre-configured with a professional
"spell-by-name" directory. Callers are simply prompted to "spell the
first three letters of the party's first or last name." They are then
automatically connected to the requested extension.
Don't want to be in the Name Directory? No problem.
The HP7/DR7 administrator can easily exclude certain extensions from
the Name Directory.
Linked Servers (e.g. branch offices) now have linked Name Directories
too!
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DIDs
Have more employees than phone numbers? With one click of the mouse,
you can assign an inbound phone number to an employee.
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Unlimited
VoIP Accounts
HP7/DR7 comes VoIP-ready with unlimited VoIP
provider accounts for all editions (NEW!). With a couple clicks of the
mouse, you can connect HP7/DR7 to your favorite VoIP Providers (SIP or
IAX) and configure VoIP for inter-office and intra-office calls while
keeping regular calls going out over POTS/PSTN.
We recommend using VoIP for free inner and
intra-office calling, and perhaps to save on international calling, but
to stick with PSTN if you can afford to. However, if you are going to
use VoIP as your primary provider, we highly recommend:
1. A dedicated broadband connection just for VoIP
2. A segmented LAN (different network for phones and PCs).
3. A high quality VoIP Provider.
4. QOS on every part of your LAN and WAN.
5. Do not use GSM as it tends to sound poor.
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PSTN
Fallback
HP7/DR7 offers VoIP-users a PSTN back-up in case of
an Internet service interruption. Virtual PBX products offer no PSTN
back-up, so, if your Internet service goes down (there is no 100%
guaranteed up-time), your business telephone line goes down with it
which is unacceptable in a dynamic business environment.
PSTN-Fallback is automatic. HP7/DR7 detects poor (or zero) Internet
quality and immediately steps your system into PSTN mode.
Note: HP7/DR7 runs in PSTN-only mode if desired. No VoIP required!
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Telecoummuter
Telecommuting is the way of the future proven to
increase employee satisfaction and effectiveness. You'll be glad to
know that HP7/DR7 was built with telecommuting in mind. In fact, the
telecommuting technology in HP7/DR7 is so innovative and effective
that it is patent-pending. With an IP phone (or softphone), employees
can keep their extension number as they travel outside the office or
between offices. No configuration changes required.
You'll never again have to leave the message, "I am
out of the office today." From your home, a hotel, or even your cell
phone you'll be able to answer your extension as if you were still
glued to your cubicle!
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Branch
Office Support
Deploy a low-cost HP7/DR7 server in each office.
Then, with a few clicks in your control panel, link your servers to
take advantage of the following features:
-
Free office-to-office calling via VoIP.
- Call forwarding to any extension in your
linked HP7/DR7 server network
- Converged Name Directories
(spell-by-name)
- Converged Internal Employee Directories
- Shared agents and queues (Call Center
Edition only)
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Web
Control Panel
Our award-winning Web interface comes in two flavors:
-
An admin panel for administrators -- manage all
aspects of SpoTel remotely.
- A user panel for
employees -- allowing them
to manage their personal configurations (such as listen to voicemail,
click to call people back, enable call forwarding, etc.) from anywhere
in the world.
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Powerful
Reporting
From the SpoTel Web Admin Panel, you can analyze
real-time call logs for all extensions using powerful search and filter
parameters. SpoTel also provides real-time billing (available for
those who use our VoIP network) so that, at any time, customers can see
a snapshot of how much they are spending company-wide on telephone
calls.
From the SpoTel Web User Panel, individual users can look at their
call logs and return calls with the click of a mouse!
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Hands
Free Auto Phone
Provisioning
Just by connecting your phones to your network,
extensions will be created, configuration files for your phones
generated and your phones automatically assigned to the new extensions!
Hands free phone auto-provisioning is supported on all supported Aastra
models and Polycom models with firmware 2.2 and above.
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Fax
Support
The SpoTel now supports faxing! Built-in fax server to receive faxes,
which can be converted into softcopy without the need of phsyical fax
machine. Whether you have a dedicated analog line for your
faxes or a PRI, use the web-based Control Panel to assign a
phone
number to it
in just a few clicks.
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PRI
Detection
We now have auto-detection and auto-configuration of
Sangoma BRI cards. That means when you put a BRI card in your system
and scan for new cards, the BRI will be auto-configured and in most
cases be ready to use.
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E1/T1
Support
As well as auto-detection of Analog and Digital PRI
cards, SpoTel now features the ability to support E1 or T1
circuits.
This now allows many people in other countries to utilize higher end
phone circuits with SpoTel.
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Live Backup Server
When you need fast and simple redundancy LBS can
help save the day. By using LBS you can have a complete hot spare
system online and with just a few seconds of configuration in the
SpoTel control panel you can easily switch over to the backup
machine.
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Conference
Bridges
Conference bridges were once thought to be
unaffordable for many companies, but SpoTel comes pre-configured with
conference bridges for free! A SpoTel conference bridge supports an
unlimited number of internal participants and as many external
participants as you have phone lines.
Using HUD you can even, at a glance, see who in your company is
speaking on a conference bridge!
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Extension
Groups
Your
organization may not be flat - meaning that
some employees have communication responsibilities that others do not.
SpoTel includes a powerful "groups" feature that allows you to build
extension groups and assign permissions to those groups.
Examples of SpoTel permissions are:
-
Zone Paging/Intercom
- ACD - Record other's queue calls
- ACD - View queue reports
- ACD - Agent login / logout
- Call Forwarding
- Check Voicemail
- Dozens more!
SpoTel EE and SpoTel CCE include "group
permissions" with HUD Pro, enabling over a dozen additional
HUD-specific "permissions", such as:
-
Barge
- Call Privacy (who's talking to who)
- Block call "stealing"
- Record my calls
- Many more
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Routing
by DIDs
Your business may have several numbers for different
departments. With SpoTel's ability to route by DIDs, you can direct
calls to a different call menu based on the inbound number.
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Paging
/ Zone Paging
Want to page everyone in the whole company or just a
certain set of employees? Simply build a "group", assign that group an
extension number and begin paging them!
Note: Cisco phones cannot receive pages.
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Intercom
/ Zone Intercom
Many telephony products offer an intercom feature,
but do you know of any that offer Zone Intercom? SpoTel does! With
SpoTel you can dial a zone to setup an ad-hoc conference with
everyone in that zone!
Note: Cisco phones cannot receive pages.
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Voicemail Groups
Want to send a voice message to multiple people? Use
the Voicemail Group feature to easily build groups (such as your sales
team). Then dial the number of your group, just as you would normally
dial an extension, and leave a message. Seconds later, everyone in the
group gets your new message!
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Advanced
Call Forwarding
With a few clicks of your mouse you can forward an
extension to another extension, a cell phone, or even to another part
of your Auto-Attendant. This let's you build very creative IVR trees to
meet the needs of your business.
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Call
Return
When listening to their voicemail, your employees
will be able to press a key to call the person back. You can enable or
disable this feature on a per-employee basis.
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Call
Out
When accessing SpoTel's voicemail system, your
employees will be able to make an outgoing call. This can be a great
toll-saver, allowing "billable" calls to be kept within your domain.
You can enable or disable this feature on a per-employee basis.
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Report
Exporting (.csv)
Extend SpoTel's powerful reporting engine by
creating .csv files that you can import into applications such as Excel
and Access.
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Custom
Caller IDs
SpoTel lets you customize the inbound Caller ID
name/number for each department and it lets you change your outbound
Caller ID on a per-extension basis, allowing you to block, reveal, or
change the Caller ID of every extension in your office! Note: SpoTel
cannot change your outbound Caller ID if you are using POTS lines. For
911 reasons, POTS outbound Caller IDs are always controlled by your
carrier.
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IVR
Authentication
With a click of the mouse, you can password-protect
any part of your Auto-attendant. Use this feature to protect your
Conference Bridge or your priority queues.
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SMS/Pager
Voicemail Notify
This feature gives you the ability to enter an SMS
or Pager email address in order to receive voicemail notifications on
that device. These notifications are short and do not include the
actual audio attachments. This feature can be used in conjunction with
the Voicemail-to-Email feature. Thus you can receive email alerts
(including optional audio attachments) at one email address and
simultaneously receive SMS/pager notifications at another address.
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Upload
Voice Prompts
This feature gives you the ability to upload highly
professional pre-recorded voice prompts when simple recordings from
your phone just won't do.
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Alerts
& Notifications
Administrative alerts and notifications allow
administrators to set desired operating thresholds for a SpoTel
deployment. If the system operates outside of these thresholds, the
administrator is instantly notified.
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Trunks
Status Pages
View the real-time status of trunks in the
administration control panel to ensure that your digital and analog
PSTN interfaces are operating correctly. Here you can quickly see
whether your cards are connected, determine whether they have alarms,
view the PRI status, and more.
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Real-Time
System Resource
Graphs
SpoTel offers highly detailed graphs of system
resources (CPU, RAM, HD, Swap), server activity (Calls, Recordings,
Conferences), and network activity (upstream, downstream).
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Follow
Me
Allow callers to find you wherever you are: on your
cell phone, at home, or at a branch office based on rules you create.
Make FindMe work for you with various features such as: a scheduler,
simultaneous ringing, and privileged lists. Our new FollowMe feature is
even smart enough to sense when you have walked away from your desk and
thereby ring you on your cell phone. Not only can this be used for
individual extensions, its also a way to create small rings groups.
This can be used, for example, to have a secretarys phone ring at the
same time as the boss phone.
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Call
Screening
Call screening allows you to talk to who you want,
when you want. When you enable FollowMe on your extension, optionally
use
call screening to screen the calls that are forwarded to your mobile,
home, or other phone numbers. Before the call is forwarded, the voice
prompt will ask the caller to record their name, and that recording
will be played to you before you accept the incoming call. SpoTel
takes call screening to the next level!
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Music-on-Hold
(Unlimited)
Music-on-Hold (MOH) is as simple as uploading MP3
files using the web-based administration panel. SpoTel comes with
unlimited playlists, giving you the ability to play different audio
tracks for calls coming into different departments or queues. Use MOH
creatively to highlight promotions to new customers, up sell current
customers, or assuage angry customers calling your support team.
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Historical
System Resource
Graphs
SpoTel EE and CCE offer advanced resource graphs
for administrators. They can see system resources, server activity, and
network activity, both in real-time and in precise 5-minute historical
snapshots.
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Unlimited
Call Queues
Each queue comes with a variety of options:
-
Personalized audio announcements give your queue a professional sound.
- "Hold Time" announcement frequency
customization allows you to tailor your callers' on-hold experiences.
- User/Agent priorities allow for more
effective call routing.
- Hold time limits ensure that callers do
not remain in your queue for extended periods.
- Caller limits keep queue call volumes
within manageable levels.
- The ability to set the length of time
after fielding a call before the same agent is called again improves
agent productivity.
- Much much more!
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Full Featured A.C.D.
A.C.D. (Automatic Call Distribution) allows you to
route incoming calls to your users/agents in many different ways to
facilitate your unique business needs:
-
Ring all - 1st to pickup gets the call.
- Ring one person at a time in order.
- Ring in order, with memory.
- Ring who was least recently called.
- Ring who has the fewest calls.
- Ring a random person.
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Skills-based
Routing
Assign each agent a priority and your queue will
distribute calls to them accordingly. This means you can pass more
leads to your star-closer, or pass fewer leads to your underperformers.
SpoTel offers an additional layer of prioritization based on agent
order. This means similarly skilled agents can receive calls in an
ordered, round-robin fashion.
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Graphical
Queue Reports
View graphical reports on every detail of your
queues such as: abandoned calls, completed calls, hold time, average
call length, agent productivity, and much more. Also view graphs of
call volume and call completion by day, weekday, or even hourly
averages. These averaged reports are great tools that allow you to
better predict optimal call center staffing levels!
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Barge
Report
With the ability to barge calls using HUD Agent,
your call center manager can now run reports on these barged calls from
the CDR Reports page.
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Agent
Call Recording
Record your agents' calls -- automatically. Schedule
up to 50 calls per agent. Call recordings capture agent name, agent
extension, date, time, Caller ID, DNIS and file size. Using the
Web-based interface, you can then listen to calls through your computer
speakers or download them to your local drive.
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Agent
Variable Log-off
Want your agents to be automatically logged out of
their queues upon missed calls? Well, you can now decide, on a
per-agent basis, how many calls that agent can miss before he or she is
logged out.
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Agents
on Cell Phones
Remote agents on cell phones or analog home phones
can now seamlessly participate in your queues. This means that callers
will never know if the answering agent is on an IP phone in your office
or on a mobile phone in another part of the world!
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Agents
Shared across Sites
Have a Call Center that spans multiple offices? With SpoTel's Linked
Server Software and SpoTel CCE, you can have agents
across several branch offices participate in the same queue.
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Real-time Queue Stats
Want to know how many callers are in your queues?
Need to know which agents are logged in? Need to know which of your
agents is already on a call? The SpoTel Web-based control panel
answers all of these questions, helping you to manage your queues with
real time stats.
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Drag
& Drop Call
Control
Quickly and easily drag and drop calls; between
extensions, on-hold, a mobile phone, the call parking area, or a
voicemail box all without having to touch your desktop phone! HUD also
allows you to select a number in any file or application and call
instantly!
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Color-Coded
Call Status
HUD color-codes all calls allowing you to observe the presence of your
employees in real-time:
-
Green - Inbound/outbound call
- Orange - Queue call
- Purple - Intraoffice call
- Blue - Ringing call
- Maroon - Conference Bridge
- Grey - Unregistered
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Transfer
to Voicemail
With a simple click of the mouse, transfer an incoming call to your
voicemail, or drag the call to someone else's voicemail.
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Extension
Sorting - name,
number, status
Need to know quickly which employees are on the
phone? HUD sorts your extensions in "continuous" mode, so you can
always have your active callers at the top of the list. It's perfect
for managers who need visibility into employee activity levels.
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Enterprise
Instant Messaging
Employees can send instant messages over your own
private chat network. This feature will be particularly appreciated by
companies that have turned off external chat facilities for
productivity reasons and by call centers that want to text-whisper to
agents who are on the phone.
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Instant
Messaging Chat History
What did she say again? With HUD's IM chat history, employees will
always have a record of their interoffice communications.
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Outlook
Integration
Right-click on a contact or on an email message to
call the associated phone number. Your phone rings and you're
connected! What could be easier? Not only that, but HUD matches inbound
Caller IDs with your personal or company address book and alerts you
via a desktop alert!
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Presence Management
With the ability to see other employees on your SpoTel system and view
their color-coded call state, you'll spend
less time tracking people down and leaving voicemail messages.
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Click-to-Call
Mobile Phones
Simply click the emsil icon to send an email to any employee in your
company. The address will be pulled from your SpoTe phone directory.
Clik
the mobile phone icon to instantly call any employee on their celluar
phone. The phone nubmer to be dialed is pulled from your SpoTel phone
directory.
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Click-to-Email
Simply click the email icon to send an email to any
employee in your company. The address will be pulled from your SpoTel
company directory.
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Desktop Alerts
When your extension rings, an optional desktop alert
displays, informing you of the call and its Caller ID. These alerts
also show the names of people calling your extension for Caller IDs
stored in your Outlook contact database. You can also display this
alert when making outbound calls.
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Interactive
Desktop Alerts
Interactive desktop alerts, like basic desktop
alerts, provide information relating to inbound or outbound calls.
Unlike basic alerts, interactive alerts allow you to disconnect calls,
call mobile phones, initiate call recording, query Web-based
applications with the Web Launcher, initiate chats, send e-mails, and
manage Outlook contacts directly from the desktop alert.
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On-the-Fly
Recording
HUD with SpoTel CCE provides your employees with
the ability to record their own calls with the press of a button. With
SpoTel CCE, supervisors can also copy agents' recordings, capturing
the agent name, agent extension, date, time and file size in the
process.
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Group &
User Permissions
With SpoTel EE and SpoTel CCE group and user
permissions, administrators can decide who has access to HUD features
and who does not.
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Extension Grouping
Optimize efficiency by organizing your display into
departmental groupings that mimic the way you operate. Simply build a
group and start dragging extensions into it.
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Extension Search
HUD's Extension Search facility allows employees to
search for and find co-workers quickly so they can view their
colleague's status and initiate communications.
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Extension Search -
QuickMenu
After using Extension Search, an optional QuickMenu
can appear to allow users to employ number keys, arrow keys, or their
mouse to call or chat. When used in conjunction with Shortcuts, this
feature makes HUD use fast! Very fast!
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Shortcuts (Hotkeys)
HUD supports shortcuts that allow employees to
search, chat, and call other employees quickly and easily. Now, finding
fellow employees is as easy as Ctrl+Shift+F.
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Queue Status
Managers can see which agents are logged into and out of their queues.
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Agent Login/Logout
Agents can view their own login/logout status and
log themselves into and out of their queues. Managers can also log
agents in and out with a click of the mouse.
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Call Barging
(active)
HUD provides supervisors with the ability to
actively listen to any inbound or outbound call. It also comes with an
extensive permission system, so you can grant a specific group the
ability to barge another specific group.
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Call Monitoring
(passive)
HUD provides supervisors with the ability to
passively monitor any inbound or outbound call. It also comes with an
extensive permission system, so you can grant a specific group the
ability to barge or monitor another specific group.
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Web Access to
Recordings
SpoTel CCE's powerful web-based control panel gives every employee
easy access to their call recodings made with HUD.
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Advanced CRM
Integration
HUD can optionally launch a Web browser and direct
it to a custom URL when your extension rings, which is perfect for
looking up inbound callers in your favorite Web-based CRM package or
even just Googling callers for fun!
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Nicherons
International Inc
